Terms & Conditions

Ocean Health Club

Gibraltar

214B Neptune House, Marina Bay

Gibraltar, GX11 1AA

T: +350 20042513

E: info@infinity-group.gi

Registered company number: 99353

Please read carefully the following Terms of Use, which may be updated by Ocean Health Club from time to time by Ocean Health Club (these “Terms”). These Terms define your and Ocean Health Club’s rights and obligations. The most current version of these Terms can be accessed at any time at www.oceanvillagehealthclub.gi (the “Site”). Changes to these Terms will be notified via positing on the Site (or other written notice to you). 

ACCEPTANCE OF TERMS OF USE

By accessing, browsing, and/or using the Site and/or any facility operated by Ocean Health Club (a “Club”), you accept and agree to be bound to these Terms. In addition, when using particular Ocean Health Club services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time. 

OCEAN MEMBERSHIPS(*)

All membership must be paid for by direct debit, annual payment or cash (£5 fee will incur with cash payments). *student members must pay direct debit or annual only. 

Student memberships are available for persons aged 14-24 years: ID & student proof will be required. *Members aged 18 years and under must have a parent or legal guardian present on joining. 

All ID and discounted membership proof required must be submitted to us within one month of your sign-up date, failure to do so will result in your membership automatically upgrading to the ‘Standard’ package. 

Student membership packages will automatically upgrade to our ‘standard’ membership the month of your 24th Birthday unless further student ID is provided.

To cancel, freeze or make changes to your membership you must complete a form and sign at reception. 1 calendar months’ notice is always applicable. If for any reason you cannot visit the club then please contact Head Office. Changing or cancelling your Direct Debit will not change the status of your membership. 

You may freeze your membership at the price of £10 per month for all standard payers. Freezing is for a minimum of one calendar month and a maximum of six calendar months. *Student memberships will incur no fee to freeze membership. 

Amendments or cancellations cannot be processed over the telephone. 

Your membership card is only to be used for your personal use. Replacement memberships cards will be issued at reception at a cost of £5.00 per card

Your Ocean Health Club Off peak or Weekend membership only allows access to the Ocean Health Club facilities. Reshape and Rumble, Atlantic Gym & outlets are not included.

Membership packages and price plans can be changed and amended to other membership packages

Ocean Health Club reserves the right to refuse entry, terminate or withdraw a member’s contract at any time. 

On occasion, gym photos and videos may be posted on the Ocean Health Club website, Facebook page, or other social media platform. On occasions members may appear in the background. If you don’t agree to appear on these, please inform us immediately during the shoot. 

(*) Employee memberships run under different Terms and conditions. Please contact your Human resources department for further information. 

OCEAN HEALTH CLUB CLASSES

Ocean membership holders receive free access to all the classes during their membership access hours. Such classes may be available until such time that the club considers these are no longer suitable for the business. 

Members will be able to sign up for the class at reception desk up to 15 minutes prior to the class start time. Ocean Health Club makes no guarantee on the availability of classes as access to classes is on a space-available basis. 

All full time Ocean Members are entitled to 5 free Reshape and Rumble classes per month. Unused classes expire at the end of each month. 

PERSONAL TRAINING

This policy concerns the relationship between you, the client and the Personal Trainer employed directly by the club. Freelance Personal Trainers are responsible for managing directly with their client regarding session scheduling, payments and cancellations.  

1. Payments:

Packages must be paid in full prior to scheduling the sessions.

All 1 hour sessions are valid for the following time period from date of purchase.

  • 5 pack – 2 months
  • 10 pack – 3 months
  • 15 pack – 4 months
  • 25 pack – 6 months

All 30 minute sessions must be used within 6 months.

Any sessions outstanding after this period will be lost.

Extension of the expiry date under extenuating circumstances my be applied for and will be at the discretion of the management. 

2. Cancellations and Rescheduling:

In the event that you need to reschedule or cancel a session, you will endeavour to give the Trainer/Club a minimum of 24 hours notice.

The club operates a discretionary cancellation policy under the guidance of your trainer and/or the club management. Therefore, please note that if we do not receive a cancellation or rescheduling notice within 24 hours that session may be deducted from your package of purchased sessions. 

To cancel or reschedule an appointment, please call your trainer direct or contact the club on (00350) 200 44242.

Should a situation arise when we have to cancel or reschedule a session with you, we will do our best to provide you with 24 hours notice. If we cannot provide a 24 hour notice period, we will endeavour to give as much notice as possible, or, where possible, offer you a PT session with another trainer.

3. No-Show Policy:

Should you fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from your package of purchased sessions. 

4. Refunds:

Sorry, there are no refunds for Personal Training purchases.

Should a club Personal Trainer discontinue their contract with us, your remaining sessions will be transferred to another club Personal Trainer. 

Should a Freelance Personal Trainer discontinue their contract with us, the trainer can choose to either transfer the remaining paid sessions to another Personal Trainer or refund you the total value of the remaining sessions.

5. Triple Pack:

All Triple Packs (3 x ½ hour introductory sessions) should be completed within 2 months of purchase. 

TERMINATION by Ocean Health Club

You agree that Ocean Health Club, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with the Ocean Health Club or use of the Site and/or Club and remove and discard all or any part of your account or any content uploaded by you, at any time. Ocean Health Club may also in its sole discretion and at any time discontinue providing access to the Site and/or Club, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof and/or Club may be affected without prior notice, and you agree that Ocean Health Club will not be liable to you or any third party for any such termination. 

Applicable only to corporate accounts authorized by us: If you are using or opening an account on the Site on behalf of a company, entity, or organization (a “Subscribing Organization”), then you represent and warrant that you are an authorized representative of that Subscribing Organization with the authority to bind such organization to these Terms. 

You agree that the information you provide to Ocean Health Club on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. 

PRIVACY

Your privacy is important to Ocean Health Club. The Ocean Health Club Privacy Policy is hereby incorporated into these Terms by reference. Please read the privacy policy carefully for information relating to Ocean Health Clubs collection, use and disclosure of your personal information. 

PROHIBITED CLUB CONDUCT

By using the Site, you promise to:

Respect our facility

Respect our procedures

Respect our teams

Respect our customers

Respect our product

GYM ETIQUETTE

  • Please put back All equipment after use
  • Don’t rest weights on upholstery
  • Don’t let weight stacks crash down at the end of a set
  • No bags/food on the gym floor
  • Jeans, flip flops and barefeet are not permitted
  • Share equipment, don’t hog it
  • Wipe your machine down after use
  • Do not make unnecessary noises
  • Arrive to classes a maximum of 15 minutes early
  • Gym mirrors are for form and safety, please refrain from walking in front of members when they are exercising and using these
  • A towel must be worn in the sauna

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Upstairs weight training area

If free weights are not your choice or you just fancy some variety, we have an area dedicated to Life Fitness and Star-trac machines. These include:

· Pulldown
· Chest press
· Leg press
· Abductor/adductor
· Ham/glute raise
· Seated row
· Leg extension

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Cardio Area

Upstairs you will find our state-of-the-art area to suit all your cardio needs. We also have a fully equipped machine-based weight training section should free-weights not be your choice.

Our cardio area features state of the art Life Fitness equipment including the following:

· Treadmills
· Bikes, both upright and recumbent
· Concept II rowing machines
· Cross-Trainers
· Step machine

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Studio

The spacious studio has everything you need to enjoy a wide range of instructor led classes. Alternatively, feel free to utilise the space and equipment, between classes, for your own workout.

The studio houses all the equipment for your class needs, equipment you can also use for your own workouts.

· Adjustable steps
· Mats
· Dumbbells
· Suspension trainers
· Kettlebells
· Barbells
· Swissball/Bosu balls

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Functional Training Area

As you enter the club downstairs you will walk into our Functional Training area. This leads directly onto our well-equipped free-weights area, supplemented with a large selection of weights machines.

Take your cross-training to another level and indulge yourself with the following:

· Air bikes
· TRX suspension trainer
· Concept II Ski-erg
· Plyometric box
· GHD back extension/ab trainer
· 60kg training tyre

MEMBERSHIP FREEZE REQUEST FORM

Customers can freeze/suspend the membership at any time with a minimum notice of 30 days.

Freeze period must be full calendar months, members can freeze from 1 up to 6 months.

During the freeze period the monthly fee will be reduced to £10 per month, the usage of the facilities is not permitted.

Freeze, amendments or cancellation requests cannot be processed over telephone.

You can unfreeze your membership at any time at Front Desk.

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Changing Rooms

Large air-conditioned changing facilities are available, equipped with the following:

· Showers
· Sauna
· Combination lockers
· GHD hair dryers and Straighteners